What approach helps healthcare professionals support patients with low health literacy?

• A. Provide clear, simple explanations and ensure understanding of health information.
• B. Use complex medical jargon to demonstrate expertise.
• C. Rely exclusively on written materials.
• D. Avoid discussing health information.

Answer: (A)

When working with patients who have limited health literacy, the key is clear, accessible communication and ensuring true understanding. Providing explanations in plain language, avoiding or defining medical jargon, and breaking information into small, manageable steps helps patients grasp what they need to know. Verifying understanding through a teach-back method—asking the patient to restate the information in their own words—is essential, because it shows whether they truly comprehend and where more clarification is needed. Supplementing spoken guidance with visuals, demonstrations, and written materials tailored to an appropriate reading level supports different learning styles and reinforces the message.

Using complex medical terms can confuse rather than clarify, relying only on written materials assumes literacy and may leave gaps in understanding, and avoiding discussion removes the chance to address questions and confirm comprehension. The goal is shared understanding that supports safe, effective care and patient participation in decision-making.